The Noise App supports Environmental Health Officers, Environmental Protection Officers, ASB Officers, Community Safety Officers, Public Protection Teams and Neighbourhood Enforcement Officers from first complaint through to evidence review, investigation, partner working and resolution.
It gives teams a clear operational workspace for high-volume noise and anti-social behaviour casework—so officers can spend less time chasing information and more time making confident decisions.
Increasing complaints
Handle rising noise and ASB demand without losing sight of vulnerable residents or repeat locations.
High caseloads
Give officers a clearer view of active work, priorities and case progress across busy teams.
Manual administration
Reduce duplicated work, evidence chasing and manual case updates that slow officers down.
Admissible evidence
Collect structured resident evidence that helps officers make proportionate enforcement decisions.
Disconnected systems
Bring complaints, evidence, messages and review activity into one operational workspace.
Limited resources
Help small teams focus capacity where it matters most, without compromising investigation quality.
Slow case progression
Review reports sooner, track next steps and avoid cases stalling between teams or systems.
Multiple agencies
Support work with police, housing providers and partner services using clearer case records.
Officers can receive structured reports with recordings, supporting details and contextual information that make it easier to assess nuisance, identify patterns and decide the next step.
Why it matters: stronger evidence helps teams move from complaint to proportionate action with less back-and-forth and fewer gaps in the case record.
Keep complaints, resident evidence, officer review activity and case notes connected so teams can see what has happened, what is outstanding and where cases need attention.
Why it matters: better case visibility reduces administration, supports consistency and helps managers understand workload across the service.
Reporting helps services understand complaint demand, evidence review activity, case progress and outcomes so leaders can demonstrate performance and plan capacity with greater confidence.
Why it matters: clearer reporting supports service improvement, management oversight and accountability to residents, partners and elected members.
Faster investigations
Stronger evidence
Reduced administration
Better resident communication
Consistent case management
Improved partnership working
Better reporting
Increased officer efficiency
How It Works
01
Resident submits a complaint
02
Evidence is securely collected
03
Officers review recordings and reports
04
Investigate and manage the case
05
Work with partner agencies where needed
06
